Frequently Asked Questions

ORDER QUESTIONS

How do I cancel my order?

We’re so sorry to hear you’d like to cancel your order! Please email us at shop@howtocakeit.comas soon as possible if you wish to cancel.  We are unable to cancel your order once it has been shipped. 

Do you offer payment plans?

Yes, we offer payment plans through Sezzle on orders over $19.99 USD. 

How can I adjust or change my order? 
Please email us at shop@howtocakeit.com as soon as possible if you wish to add or remove an item from your order. We aren't able to make changes once your order has been shipped. If you receive your items and still want to return/exchange them please email us and we’ll help you out!
How do I edit my shipping address? 

Please email us at shop@howtocakeit.com as soon as possible if you wish to change your shipping address. We aren't able to make changes once your order has been shipped and you will responsible for the cost to re-ship your order to the correct address.

How do I apply a discount to my order?

Congrats on getting a discount code! You can apply this code at checkout inside the labeled box beside/below the credit card form. Please note that unless otherwise specified, discount codes do not apply to subscription products.

Can I apply multiple discount codes to my order?

Unfortunately our checkout only allows for one discount code per order, so make sure you’re using the code that will save you the most $$$!  

Help! I forgot to apply my discount code at checkout! 

Oh no! Don’t worry though, this happens to the best of us. Just send an email to shop@howtocakeit.com and we’ll get you sorted out :) 

What currency will my order be processed in? 

All of the prices on our website are displayed in USD, and your order will be processed in USD. When placing your order please take into account the exchange rate, and any fees associated from your bank as we are not in control of these.

Is your checkout secure, and is my payment information safe?

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands! Needless to say, you’re safe with us :)

 

SHIPPING QUESTIONS

How long will it take to get my order?

Order processing time is 1-2 business days. Once an order ships, length of shipping time depends on your location as follows:
 
US orders: 3-4 business days with USPS & UPS
Canada orders: 2-3 business days with UPS Priority
UK orders: 2-3 business days with UPS Priority
Australia orders: 2-3 business days with UPS Priority
Select Countries Worldwide orders: 10-15 business days with DHL

What countries do you ship to?

We ship to North America, Europe, Australia, and New Zealand as well as select countries in Central America, South America, Asia, and Africa.

How will I know when my order will arrive? 

Thanks so much for ordering from How To Cake It! Once your order ships you’ll be emailed a tracking number so you can get your oven preheated to cake up a storm! 

My tracking number says my order was delivered, but I never received it. What now?  

We are so sorry that this has happened! Please reach out to shop@howtocakeit.com and we will get everything sorted out so you can have a sweet day!

Help! My order was damaged when I received it

Oh no! We always do our best to protect those sweet products as much as possible but sometimes the ride gets a little bumpy. Please send a picture of your damaged item to shop@howtocakeit.com so we can sort it out and make sure you can get back to baking right away!

What shipping method do you use?

Depending on where you’re located, your order may arrive via USPS, UPS, DHL, or your local postal service. All orders currently ship from our fulfillment warehouse in Florida.  

Will I have to pay duties & taxes on my order?

Please note that orders outside of the USA are subject to additional duties and taxes upon delivery. Unfortunately here at How To Cake It, we are not in control of any country-specific tariffs and duties charged on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price and we are legally obligated by Border Agencies to show the original price of any item(s).

Do you offer insurance for lost, damaged, or stolen packages?

Yes we do - you'll have the option to add Shipping Protection to your order in the cart screen to make sure nothing happens to your sweet products! The cost will depend on the size of your order. For more information about what Route Shipping Protection covers, you can visit their website here.

What are your holiday shipping cutoffs?

We love that we get to be a part of some sweet holiday surprises. To make sure your order arrives before December 24th, we recommend that you place your order by the following dates: 

USA Standard - Dec 10
USA Priority - Dec 16
Canada - Dec 16
UK - Dec 16
Australia - Dec 16
Rest of Europe - Dec 7
Europe Priority - Dec 14
Rest of World - Dec 7
Rest of World Priority - Dec 14
 
RETURN QUESTIONS
How do I return my order?

We’re so sorry to hear that you’re not satisfied with your order! To initiate the return process, please send an email to shop@howtocakeit.com and we’ll provide you with all the details you need to get your items returned and refunded. For all returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment status. How To Cake It is not responsible for lost return shipments.

When will I get my refund?

Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will only be issued to the method of payment that was used to make the original purchase. Keep in mind that we cannot refund different accounts or credit cards.  

How do I exchange my order? 

If you happened to order the wrong size of cakewear we recommend ordering the correct size and then returning the original to avoid your desired size going out of stock. To initiate this process please email shop@howtocakeit.com.

 

    SUBSCRIPTION QUESTIONS
    How long will my subscription last?

    Your membership does not expire and will last as long as you are enrolled in the subscription. As long as you do not cancel, we will send you a new membership shipment with exclusive items every month! 

    How often will I receive a shipment? 

    Our subscriptions get sent out every single month, on the day that you enrolled. Depending on which membership you chose that means every month you’ll be getting exclusive cakewear, custom sprinkle medleys, and free gifts you won’t find anywhere else!

    When and how often am I billed?
    Subscription orders are billed automatically on the same day of every month. As a result, you are billed one time per month and your subscription order is placed on the same day. Recurring orders are billed using the original method of payment associated with your account. Don’t forget to update your payment information if you choose to use a new card or method of payment so you don’t miss out on the new month!
    Can I change my payment information? 

    Yes, you can change your method of payment for your subscription at any time! It’s an easy process and to do this, simply log in to your account here and update your credit card information in the billing section. If you need any help just send an email to shop@howtocakeit.com 

    Can I change the day I'm billed on? 
    Not a problem! You can make any adjustments you like to your subscription service simply by logging into your account here, and changing the billing date associated with your account. If you need more help don’t hesitate to reach out to us shop@howtocakeit.com.
    Can I repay for a whole year of a subscription as a gift? 

    Unfortunately at this time we do not offer the option to prepay for our subscription services, but as we continue to grow this is something we may offer! If you would like to gift a subscription to someone (which is SO FUN!) you can simply enter their address as the shipping address, and leave your info in the billing section.

    How do I cancel my subscription?

    We’re sorry to see you go! You can cancel your subscription at any time by logging into your account here and clicking cancel next to your subscription product. If your membership was canceled after your recurring order was processed, you will still be billed and that order will still be shipped. Unfortunately, this order cannot be refunded. However, you will not receive future orders.  

     

    COURSE/PROGRAM QUESTIONS
    When does the course start? 

    Whenever you’re ready! Once you purchased or signed up, you will get access to our FREE portal where you will find all of the recipes, videos, and tips and tricks that is shared in each course.

    How will I access the program?

    After you have enrolled, you will receive an email from Thinkific, the e-learning portal where the program is hosted. This email will contain your login info. Once you are logged into the portal, all of your lessons will be there waiting for you! :) 
     
    If you have any issues accessing the portal, don’t hesitate to reach out to our team at shop@howtocakeit.com.

     

    CAKE QUESTIONS
    How can I order a cake? 
    Unfortunately at this time Yolanda and the How To Cake It Team are not accepting any orders for cakes but we are working on something very sweet - so please stayed tuned for an exciting update on How To Cake It cakes and treats coming in 2020!
    What happens to all of the cakes after filming? 
    This question gets asked A LOT - but don’t worry, none of that delicious cake is going to waste! All of the cakes end up being shared with team members, friends, family, and neighbors - there is always someone in the kitchen who wants to take a sweet treat home.  Some of the cakes are also made for special events or guests so we get to share those with tons of friends too!
    I have an amazing cake idea, how can I get it to Yo?
    We LOVE hearing cake ideas from our community, and we draw tons of inspiration from the wild creations you guys have asked for. The best place to leave your suggestions is in the comment section of our videos, or on social media - we’re always on the lookout! On instagram please send in your ideas and requests to @yolanda_gampp or @howtocakeit.

    Can I request a special visit from Yo?

    Filming videos for our YouTube channel, and chasing after a young son leave Yo with not a whole lot of extra time! Unfortunately, we aren’t able to respond to requests for special event appearances as of right now. However, if your How To Cake It fan has a special event coming up, or is in need of some extra love and joy - we love making magic happen for our fans - just reach out to caketalk@howtocakeit.com and we’ll hook you up with a sweet surprise :) 

    Will you give me a shout out in the next episode? 
    We’re so happy that you’re a loyal How To Cake It viewer, and we’d be nothing without our sweet community, however we are unable to respond to requests for special shout outs in our episodes at this time. But please do engage in the comments section on YouTube and Yolanda may be just reply and shout you out there!
    Where can I find Yo's recipes?
    All of Yo’s recipes are available FOR FREE on our website! Click here to check them out!
    What are the benefits of simple syrup? 

    Novelty or highly decorated cakes can take a long time, and in that time cake has a tendency to dry out - gross! Simple syrup helps ensure cakes stay moist through the lengthy decorating process, and can even add an extra hit of flavour like lemon, coffee, or lavender! Check out our simple syrup recipes here

    Do you have any gluten free/vegan recipes? 

    While we understand that many people have certain dietary restrictions, Yo does not feel comfortable publishing a recipe that hasn’t been thoroughly tested. There are many great online resources that will distinguish substitutions in our already tried and true recipes though! As we continue to grow How To Cake It and work with other talented bakers and artists, we may start to expand our content and recipe offerings, so stay tuned!

    Help! My recipe isn't working!

    Remember, baking is a science and it’s important to follow recipes carefully. However, sometimes stuff just happens, especially when you’re trying something out for the first time - but don’t worry, we’re here to help! The easiest way to get help troubleshooting is by asking your questions on our social media channels - our cakemunity is always willing to lend a caking hand! 

    Will Yo be a meet and greet near me?

    We love meeting you all and strive to meet as many of our YoYo’s as possible every year. We are really hoping to visit more cities in 2020 so please be sure to check out our events page here, and stay tuned to our YouTube episodes to find out if Yo will be visiting a city near you!

    Can I take a class with Yo?

    There is nothing that we love more than teaching others how to make sweet creations in the kitchen! While we like to think of our weekly episodes as mini classes, we know it’s not quite the same, which is why we hold livestream baking events twice a year where you can bake with Yo right in the comfort of your own kitchen! Check out our events page here and sign up to receive updates about our upcoming events!

     

     

     

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