FAQ Page

  • HOW DO I CANCEL MY ORDER?

  • DO YOU OFFER PAYMENT PLANS?

  • HOW CAN I ADJUST OR CHANGE MY ORDER?

  • HOW DO I EDIT MY SHIPPING ADDRESS?

  • HOW DO I APPLY A DISCOUNT TO MY ORDER?

  • CAN I APPLY MULTIPLE DISCOUNT CODES TO MY ORDER?

  • HELP! I FORGOT TO APPLY MY DISCOUNT CODE AT CHECKOUT!

  • WHAT CURRENCY WILL MY ORDER BE PROCESSED IN?

  • IS YOUR CHECKOUT SECURE, AND IS MY PAYMENT INFORMATION SAFE?

  • HOW LONG WILL IT TAKE TO GET MY ORDER?

  • WHAT COUNTRIES DO YOU SHIP TO?

  • HOW WILL I KNOW WHEN MY ORDER WILL ARRIVE?

  • MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT NOW?

  • HELP! MY ORDER WAS DAMAGED WHEN I RECEIVED IT

  • WHAT SHIPPING METHOD DO YOU USE?

  • WILL I HAVE TO PAY DUTIES & TAXES ON MY ORDER?

  • WHAT ARE YOUR HOLIDAY SHIPPING CUTOFFS?

  • HOW DO I RETURN MY ORDER?

  • WHEN WILL I GET MY REFUND?

  • HOW DO I EXCHANGE MY ORDER?

  • HOW LONG WILL MY SUBSCRIPTION LAST?

  • HOW OFTEN WILL I RECEIVE A SHIPMENT?

  • WHEN AND HOW OFTEN AM I BILLED?

  • CAN I CHANGE MY PAYMENT INFORMATION?

  • CAN I CHANGE THE DAY I’M BILLED ON?

  • CAN I PREPAY FOR A WHOLE YEAR OF A SUBSCRIPTION AS A GIFT?

  • CAN I SWITCH THE TYPE OF SUBSCRIPTION I RECEIVE?

  • HOW DO I CANCEL MY SUBSCRIPTION?

  • HOW CAN I ORDER MORE SPRINKLES?

  • WHEN DOES THE COURSE START?

  • HOW WILL I ACCESS THE PROGRAM?

  • HOW CAN I ORDER A CAKE?

  • WHAT HAPPENS TO ALL OF THE CAKES AFTER FILMING?

  • I HAVE AN AMAZING CAKE IDEA, HOW CAN I GET IT TO YO?

  • CAN I REQUEST A SPECIAL VISIT FROM YO?

  • WILL YOU GIVE ME A SHOUT OUT IN THE NEXT EPISODE?

  • WHERE CAN I FIND YO’S RECIPES?

  • WHAT ARE THE BENEFITS OF SIMPLE SYRUP?

  • DO YOU HAVE A GLUTEN FREE/VEGAN RECIPE?

  • HELP! MY RECIPE ISN’T WORKING!

  • WILL YO BE DOING A MEET AND GREET NEAR ME?

  • CAN I TAKE A CLASS WITH YO?

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