We’re so sorry to hear you’d like to cancel your order! Please email us at firstname.lastname@example.org soon as possible if you wish to cancel. We are unable to cancel your order once it has been shipped.
Yes, we offer payment plans through Sezzle on orders over $19.99 USD.
Please email us at email@example.com as soon as possible if you wish to add or remove an item from your order. We aren't able to make changes once your order has been shipped. If you receive your items and still want to return/exchange them please email us and we’ll help you out!
Please email us at firstname.lastname@example.org as soon as possible if you wish to change your shipping address. We aren't able to make changes once your order has been shipped and you will responsible for the cost to re-ship your order to the correct address.
Congrats on getting a discount code! You can apply this code at checkout inside the labeled box beside/below the credit card form. Please note that unless otherwise specified, discount codes do not apply to subscription products.
Unfortunately our checkout only allows for one discount code per order, so make sure you’re using the code that will save you the most $$$!
Oh no! Don’t worry though, this happens to the best of us. Just send an email to email@example.com and we’ll get you sorted out :)
All of the prices on our website are displayed in USD, and your order will be processed in USD. When placing your order please take into account the exchange rate, and any fees associated from your bank as we are not in control of these.
We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands! Needless to say, you’re safe with us :)
Order processing time is 1-2 business days. Once an order ships, length of shipping time depends on your location as follows: US orders: 3-4 business days with USPS & UPS Canada orders: 2-3 business days with UPS Priority UK orders: 2-3 business days with UPS Priority Australia orders: 2-3 business days with UPS Priority Select Countries Worldwide orders: 10-15 business days with DHL
We ship to North America, Europe, Australia, and New Zealand as well as select countries in Central America, South America, Asia, and Africa.
Thanks so much for ordering from How To Cake It! Once your order ships you’ll be emailed a tracking number so you can get your oven preheated to cake up a storm!
We are so sorry that this has happened! Please reach out to firstname.lastname@example.org and we will get everything sorted out so you can have a sweet day!
Oh no! We always do our best to protect those sweet products as much as possible but sometimes the ride gets a little bumpy. Please send a picture of your damaged item to email@example.com so we can sort it out and make sure you can get back to baking right away!
Depending on where you’re located, your order may arrive via USPS, UPS, DHL, or your local postal service. All orders currently ship from our fulfillment warehouse in Florida.
Please note that orders outside of the USA are subject to additional duties and taxes upon delivery. Unfortunately here at How To Cake It, we are not in control of any country-specific tariffs and duties charged on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price and we are legally obligated by Border Agencies to show the original price of any item(s).
Yes we do - you'll have the option to add Shipping Protection to your order in the cart screen to make sure nothing happens to your sweet products! The cost will depend on the size of your order. For more information about what Route Shipping Protection covers, you can visit their website here.
We love that we get to be a part of some sweet holiday surprises. To make sure your order arrives before December 24th, we recommend that you place your order by the following dates:
We’re so sorry to hear that you’re not satisfied with your order! To initiate the return process, please send an email to firstname.lastname@example.org and we’ll provide you with all the details you need to get your items returned and refunded. For all returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment status. How To Cake It is not responsible for lost return shipments.
Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will only be issued to the method of payment that was used to make the original purchase. Keep in mind that we cannot refund different accounts or credit cards.
Your membership does not expire and will last as long as you are enrolled in the subscription. As long as you do not cancel, we will send you a new membership shipment with exclusive items every month!
Our subscriptions get sent out every single month, on the day that you enrolled. Depending on which membership you chose that means every month you’ll be getting exclusive cakewear, custom sprinkle medleys, and free gifts you won’t find anywhere else!
Subscription orders are billed automatically on the same day of every month. As a result, you are billed one time per month and your subscription order is placed on the same day. Recurring orders are billed using the original method of payment associated with your account. Don’t forget to update your payment information if you choose to use a new card or method of payment so you don’t miss out on the new month!
Yes, you can change your method of payment for your subscription at any time! It’s an easy process and to do this, simply log in to your account here and update your credit card information in the billing section. If you need any help just send an email to email@example.com
Not a problem! You can make any adjustments you like to your subscription service simply by logging into your account here, and changing the billing date associated with your account. If you need more help don’t hesitate to reach out to us firstname.lastname@example.org.
Unfortunately at this time we do not offer the option to prepay for our subscription services, but as we continue to grow this is something we may offer! If you would like to gift a subscription to someone (which is SO FUN!) you can simply enter their address as the shipping address, and leave your info in the billing section.
We’re sorry to see you go! You can cancel your subscription at any time by logging into your account here and clicking cancel next to your subscription product. If your membership was canceled after your recurring order was processed, you will still be billed and that order will still be shipped. Unfortunately, this order cannot be refunded. However, you will not receive future orders.
Unfortunately at this time Yolanda and the How To Cake It Team are not accepting any orders for cakes but we are working on something very sweet - so please stayed tuned for an exciting update on How To Cake It cakes and treats coming in 2020!
This question gets asked A LOT - but don’t worry, none of that delicious cake is going to waste! All of the cakes end up being shared with team members, friends, family, and neighbors - there is always someone in the kitchen who wants to take a sweet treat home. Some of the cakes are also made for special events or guests so we get to share those with tons of friends too!
We LOVE hearing cake ideas from our community, and we draw tons of inspiration from the wild creations you guys have asked for. The best place to leave your suggestions is in the comment section of our videos, or on social media - we’re always on the lookout! On instagram please send in your ideas and requests to @yolanda_gampp or @howtocakeit.
Filming videos for our YouTube channel, and chasing after a young son leave Yo with not a whole lot of extra time! Unfortunately, we aren’t able to respond to requests for special event appearances as of right now. However, if your How To Cake It fan has a special event coming up, or is in need of some extra love and joy - we love making magic happen for our fans - just reach out to email@example.com and we’ll hook you up with a sweet surprise :)
We’re so happy that you’re a loyal How To Cake It viewer, and we’d be nothing without our sweet community, however we are unable to respond to requests for special shout outs in our episodes at this time. But please do engage in the comments section on YouTube and Yolanda may be just reply and shout you out there!
All of Yo’s recipes are available FOR FREE on our website! Click here to check them out!
We love meeting you all and strive to meet as many of our YoYo’s as possible every year. We are really hoping to visit more cities in 2020 so please be sure to check out our events page here, and stay tuned to our YouTube episodes to find out if Yo will be visiting a city near you!
There is nothing that we love more than teaching others how to make sweet creations in the kitchen! While we like to think of our weekly episodes as mini classes, we know it’s not quite the same, which is why we hold livestream baking events twice a year where you can bake with Yo right in the comfort of your own kitchen! Check out our events page here and sign up to receive updates about our upcoming events!