We’re so sorry to hear you’d like to cancel your order! Please email us at shop@howtocakeit.com as soon as possible if you wish to cancel. We are unable to cancel your order after it has been shipped. If you order has been shipped, please wait until you receive your order.

Please email us at shop@howtocakeit.com as soon as possible if you wish to add or remove an item from your order. We aren't able to make changes once your order has been shipped. If you receive your items and still want to return/exchange them please email us and we’ll help you out!

Please email us at shop@howtocakeit.com as soon as possible if you wish to change your shipping address. We aren't able to make changes once your order has been shipped and you will responsible for the cost to re-ship your order to the correct address.

Woo, congrats on getting a discount code! You can apply this code at checkout inside the labeled box beside/below the credit card form. Please note that unless otherwise specified, discount codes do not apply to subscription products.

Unfortunately our checkout only allows for one discount code per order, so make sure you’re using the code that will save you the most $$$! 

Oh no! Don’t worry though, this happens to the best of us. Just send an email to shop@howtocakeit.com and we’ll get you sorted out :) 

All of the prices on our website are displayed in USD, and your order will be processed in USD. When placing your order please take into account the exchange rate, and any fees associated from your bank as we are not in control of these.

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands! Needless to say, you’re safe with us :)

Order processing time is 1-2 business days. Once an order ships, length of shipping time depends on your location as follows:

U.S.A: 5-7 business days

Canada: 10-15 business days

Europe: 10-15 business days

Australia: 10-15 business days

Select Countries Worldwide: 10-15 business days

Please note: due to COVID-19 we are seeing delays with USPS across all cities and countries. In some cases, packages are taking up to 12 business days for USA and up to 20 business days for International. We thank you for your patience and understanding as we are working to provide additional shipping options for you.

We ship to North America, Europe, Australia, and New Zealand as well as select countries in Central America, South America, Asia, and Africa.

Thanks so much for ordering from How To Cake It! Once your order ships you’ll be emailed a tracking number so you can get your oven preheated to cake up a storm! 

We are so sorry that this has happened! Please reach out to shop@howtocakeit.com and we will get everything sorted out so you can have a sweet day!

Oh no! We always do our best to protect those sweet products as much as possible but sometimes the ride gets a little bumpy. Please send a picture of your damaged item to shop@howtocakeit.com so we can sort it out and make sure you can get back to baking right away!

Depending on where you’re located, your order may arrive via USPS, DHL, or your local postal service. All orders currently ship from our fulfillment warehouse in Florida.

Please note that orders outside of the USA are subject to additional duties and taxes upon delivery. Unfortunately here at How To Cake It, we are not in control of any country-specific tariffs and duties charged on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price and we are legally obligated by Border Agencies to show the original price of any item(s).

We love that we get to be a part of some sweet holiday surprises. To make sure your order arrives before December 24th, we recommend that you place your order by the following dates: 

USA - December 15th

Canada - December 12th

UK - December 10th

Rest of Europe - December 7th

Australia - November 28th

Rest of World - November 28th

We’re so sorry to hear that you’re not satisfied with your order! To initiate the return process, please send an email to shop@howtocakeit.com and we’ll provide you with all the details you need to get your items returned and refunded. For all returns, we recommend sending your return with a mainstream postal courier and obtaining a tracking number as it makes it easier for you to see your shipment status. How To Cake It is not responsible for lost return shipments.

Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will only be issued to the method of payment that was used to make the original purchase. Keep in mind that we cannot refund different accounts or credit cards. 

If you happened to order the wrong size of cakewear we recommend ordering the correct size and then returning the original to avoid your desired size going out of stock. To initiate this process please email shop@howtocakeit.com.

Your membership does not expire and will last as long as you are enrolled in the subscription. As long as you do not cancel, we will send you a new membership shipment with exclusive items every month! 

Our subscriptions get sent out every single month, on the day that you enrolled. Depending on which membership you chose that means every month you’ll be getting exclusive cakewear, custom sprinkle medleys, and free gifts you won’t find anywhere else!

Subscription orders are billed automatically on the same day of every month. As a result, you are billed one time per month and your subscription order is placed on the same day. Recurring orders are billed using the original method of payment associated with your account. Don’t forget to update your payment information if you choose to use a new card or method of payment so you don’t miss out on the new month!

Yes, you can change your method of payment for your subscription at any time! It’s an easy process and to do this, simply log in to your account here and update your credit card information in the billing section. If you need any help just send an email to shop@howtocakeit.com 

Not a problem! You can make any adjustments you like to your subscription service simply by logging into your account here, and changing the billing date associated with your account. If you need more help don’t hesitate to reach out to us shop@howtocakeit.com 

Unfortunately at this time we do not offer the option to prepay for our subscription services, but as we continue to grow this is something we may offer! If you would like to gift a subscription to someone (which is SO FUN!) you can simply enter their address as the shipping address, and leave your info in the billing section.

Absolutely! Don’t forget, Deluxe Members always get more ;). You can make any adjustments to your subscription by simply logging into your account here, and clicking “switch” next to your subscription product type. 

We’re sorry to see you go! You can cancel your subscription at any time by logging into your account here and clicking cancel next to your subscription product. If your membership was canceled after your recurring order was processed, you will still be billed and that order will still be shipped. Unfortunately, this order cannot be refunded. However, you will not receive future orders.

We’re so happy that you love our blends as much as we do! We’re currently working on increasing the quantity of sprinkles that you receive - especially for you pro bakers out there! We occasionally have sprinkle sales where you can get more of your fave blends for less so stay tuned!

Unfortunately at this time Yolanda and the How To Cake It Team are not accepting any orders for cakes but we are working on something very sweet - so please stayed tuned for an exciting update on How To Cake It cakes and treats coming in 2020!

This question gets asked A LOT - but don’t worry, none of that delicious cake is going to waste! All of the cakes end up being shared with team members, friends, family, and neighbors - there is always someone in the kitchen who wants to take a sweet treat home.  Some of the cakes are also made for special events or guests so we get to share those with tons of friends too!

We LOVE hearing cake ideas from our community, and we draw tons of inspiration from the wild creations you guys have asked for. The best place to leave your suggestions is in the comment section of our videos, or on social media - we’re always on the lookout! On instagram please send in your ideas and requests to @yolanda_gampp or @howtocakeit.

Filming videos for our YouTube channel, and chasing after a young son leave Yo with not a whole lot of extra time! Unfortunately, we aren’t able to respond to requests for special event appearances as of right now. However, if your How To Cake It fan has a special event coming up, or is in need of some extra love and joy - we love making magic happen for our fans - just reach out to caketalk@howtocakeit.com and we’ll hook you up with a sweet surprise :) 

We’re so happy that you’re a loyal How To Cake It viewer, and we’d be nothing without our sweet community, however we are unable to respond to requests for special shout outs in our episodes at this time. But please do engage in the comments section on YouTube and Yolanda may be just reply and shout you out there!

All of Yo’s recipes are available FOR FREE on our website! Click here to check them out! 

Novelty or highly decorated cakes can take a long time, and in that time cake has a tendency to dry out - gross! Simple syrup helps ensure cakes stay moist through the lengthy decorating process, and can even add an extra hit of flavour like lemon, coffee, or lavender! Check out our simple syrup recipes here

While we understand that many people have certain dietary restrictions, Yo does not feel comfortable publishing a recipe that hasn’t been thoroughly tested. There are many great online resources that will distinguish substitutions in our already tried and true recipes though! As we continue to grow How To Cake It and work with other talented bakers and artists, we may start to expand our content and recipe offerings, so stay tuned!

Remember, baking is a science and it’s important to follow recipes carefully. However, sometimes stuff just happens, especially when you’re trying something out for the first time - but don’t worry, we’re here to help! The easiest way to get help troubleshooting is by asking your questions on our social media channels - our cakemunity is always willing to lend a caking hand! 

We love meeting you all and strive to meet as many of our YoYo’s as possible every year. We are really hoping to visit more cities in 2020 so please be sure to check out our events page here, and stay tuned to our YouTube episodes to find out if Yo will be visiting a city near you!

There is nothing that we love more than teaching others how to make sweet creations in the kitchen! While we like to think of our weekly episodes as mini classes, we know it’s not quite the same, which is why we hold livestream baking events twice a year where you can bake with Yo right in the comfort of your own kitchen! Check out our events page here and sign up to receive updates about our upcoming events!