Returns & Exchanges

30 Day Satisfaction Guarantee

We want you to love everything you purchase from How To Cake It. However, if you are not satisfied with your order, you may return/exchange it within 30 days of original receipt for a full refund. 

All merchandise must be returned in new condition, in original packaging and unwashed/unused to be eligible for a full refund. Returns not meeting these criteria will either be denied or subject to a partial refund. 

To initiate a return or exchange, please email us at shop@howtocakeit.com with your order number & reason for return/exchange.

Please note that How To Cake It does not cover shipping costs related to returns and exchanges.

 

Cake Decorating Masterclass

If after the first 4 videos, you aren’t happy with the new ideas, advice, and insights in our Cake Decorating Masterclass we will happily refund your money! Just send us an email before you start your 5th video of the course for a full refund.

 

Returns

Upon receiving your returned merchandise at our warehouse, a refund in the amount of the purchase (minus shipping) will be initiated immediately. Please allow for the transaction to be fully processed within 10 – 15 business days. This refund will be issued to the method of payment that was used to make the original purchase. We cannot refund different accounts or credit cards.

 

Exchanges

We will gladly exchange your item when possible, however exchanges are limited to the stock that we have on hand as many of the items that we produce are limited edition runs. It’s always best to check our size guides before ordering apparel.

 

Cakewear

For all cake tees & apparel, we ask that you read the product description and size guide to choose the perfect size and color before ordering. As we produce limited edition tees, exchanging the size of a particular tee or sweater may not be possible, in which case a refund (less shipping charges) will be offered.

 

Subscriptions

Subscriptions (Sprinkle Service) are not eligible for returns/exchange.

 

Livestreams/Digital Downloads

All livestreams such as Bake You Happy Live Tutorials, and digital downloads such as e-books and activity books are final sale and are not eligible for refund/exchange. 

 

Surprise Me! Sprinkles, Tees, Hoodies & Gifts

Our Surprise Me! Items are final sale, and are not eligible for return or exchange.

 

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