How long will my membership last?
Your membership does not expire and will last as long as you are enrolled in the subscription. As long as you do not cancel, we will send you a new membership shipment with exclusive items every month!
How often will I receive a shipment?
Our subscriptions get sent out every single month, on the day that you enrolled. Depending on which membership you chose that means every month you’ll be getting exclusive cakewear, custom sprinkle medleys, and free gifts you won’t find anywhere else!
Can I prepay for a whole year of a subscription as a gift?
Unfortunately at this time we do not offer the option to prepay for our subscription services, but as we continue to grow this is something we may offer! If you would like to gift a subscription to someone (which is SO FUN!) you can simply enter their address as the shipping address, and leave your info in the billing section.
When and how often am I billed?
Subscription orders are billed automatically on the same day of every month. As a result, you are billed one time per month and your subscription order is placed on the same day. Recurring orders are billed using the original method of payment or nominated credit card associated with your account. Don’t forget to please make sure to update your payment information if you choose to use a new card or method of payment so you don’t miss out on the new month!
Can I change the day I’m billed on?
Not a problem! You can make any adjustments you like to your subscription service simply by logging into your account on howtocakeit.com, and changing the billing date associated with your account. If you need more help don’t hesitate to reach out to us email@example.com
Can I change my payment information?
Yes, you can change your method of payment for your subscription at any time! It’s an easy process and to do this, simply log in to your account and update your credit card information in the billing section. If you need any help just send an email to firstname.lastname@example.org
Can I switch the type of subscription I receive?
Absolutely! Don’t forget, Deluxe Members always get more ;). You can make any adjustments to your subscription by simply logging into your account at howtocakeit.com, and clicking “switch” next to your subscription product type.
How do I cancel my subscription?
We’re sorry to see you go! You can cancel your subscription at any time by logging into your account at howtocakeit.com and clicking cancel next to your subscription product. If your membership was canceled after your recurring order was processed, you will still be billed and that order will still be shipped. Unfortunately, this order cannot be refunded. However, you will not receive future orders.
How can I order more sprinkles?
We’re so happy that you love our blends as much as we do! We’re currently working on increasing the quantity of sprinkles that you receive - especially for you pro bakers out there! We occasionally have sprinkle sales where you can get more of your fave blends for less so stay tuned!